Hi there! Well, those keys are a bit sticky and I was a bit worried they weren't going to work but eventually with lots of clicking back and forth the door Finally opened. Whew, what a relief! And there was Mayflower right inside just as sociable as can be and wanting lots of pets right away. I gave her dinner, which she was happy to get - and then she followed me down the stairs to take care of the litter box. Little Scout was on one landing of the kitty tree watching my every move as I set out her dinner as well, one can and her little treat combo of goodies. What a sweet basket you prepared for her! Scout wasn't about to come down right away though, so I handed her up a couple of chicken treats to make friends. So all's well on our first day - closed the curtains and wished the kids goodnight!